Raising a Concern
Raising a Concern
At Danetree Primary School, we value positive relationships with our families and believe that concerns are best resolved through open, honest communication. If something is worrying you, we encourage you to contact us as soon as possible so that we can work together to find a solution. We are committed to listening carefully, responding respectfully and addressing concerns fairly and efficiently.
General Concerns
If you have a concern about your child's education, wellbeing, school experience or any aspect of school life, please contact us in the first instance:
info@danetreeschool.org
A member of the school team will be happy to discuss your concern and ensure it is directed to the most appropriate member of staff.
Wherever possible, concerns are best resolved through early communication and partnership between home and school.
How to raise a concern with our School
We aim to provide every child and their family with the best education and support. While most of our parents experience smooth relationships with our school, there are times when matters arise that need to be resolved. If you have a concern the best place to start is by talking to your child’s teacher(s). You will be able to work together to resolve your concern.
Despite our greatest efforts and planning, things do occasionally not turn out as we would have hoped. If you wish to make a complaint, please follow our Complaints Policy process.
We take the complaints of parents seriously and will provide a comprehensive, transparent and fair consideration while maintaining confidentiality.
You can access our Complaint form (for Stage 2) and Escalation form (for Stage 3) by clicking on the links. We ask you to complete the relevant forms to ensure that the necessary information is provided to us to process the complaint accurately.
We also have a number of Parent guides which explain our processes in more detail. There are listed and linked below:
Safeguarding Concerns
If your concern relates to the safety or welfare of a child, please contact our Designated Safeguarding Team directly:
dsl@danetreeschool.org
Safeguarding concerns will always be treated seriously and handled in line with our safeguarding procedures. If you believe a child is at immediate risk of harm, please contact the Police on 999.
Working Together
We encourage parents and carers to raise concerns as soon as they arise. Most concerns can be resolved quickly through discussion, clarification and collaborative problem-solving.
We ask that all communication remains courteous and respectful, and in return we will ensure concerns are listened to, considered carefully and responded to appropriately. Together, we share a common goal: to ensure every child feels safe, supported and able to thrive. By working in partnership and maintaining open communication, we can provide the very best outcomes for all children at Danetree Primary School.
